Privacy Policy

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Information we may collect

To provide online casino services safely and effectively, Just Casino may handle information that identifies you or relates to your use of the website. The information collected depends on the services you use, the requirements that apply to online gambling and the choices you make.

Account and personal details

When you register or use an account, we may collect details such as your name, date of birth, residential information, country, contact details, username, account preferences and information needed to keep your account secure. We may also record communications you have with customer support, including enquiries, complaints and requests relating to your account.

Verification and compliance information

We may request information or documents to confirm your identity, age, location or authority to use a payment method. This can include identity documents, proof of address and other information needed for verification. We may also conduct checks designed to prevent fraud, account misuse, money laundering, unauthorised access and other unlawful or harmful activity.

Payment and transaction records

We may handle information about deposits, withdrawals, bets, wins, losses, bonuses where applicable, payment attempts and other account transactions. Payment providers may process payment information under their own privacy policies. We may receive limited payment-related information, such as transaction references, payment method details, status information and information needed to investigate or resolve a transaction.

Device, usage and cookie data

When you visit or use the website, technical information may be collected automatically. This may include your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, links used, login activity, session information and details about how you interact with the website. We may also use cookies and similar technologies to remember preferences, support essential functions, improve performance, help protect accounts and understand website usage.

2

How we use information

Personal information is used only for relevant business, service, security and legal purposes. Depending on the circumstances, we may use information to:

• Create, maintain and administer your player account.
• Provide gaming, payment and other website services you request.
• Confirm your identity, age and eligibility to use the services.
• Complete verification, anti-fraud, security and risk checks.
• Process deposits, withdrawals and other transactions.
• Respond to questions, provide support and manage complaints.
• Communicate with you about your account, service updates, security matters and important policy changes.
• Send marketing or promotional communications where permitted and where you have provided consent or another lawful basis applies.
• Monitor, investigate and prevent suspicious, fraudulent, abusive or unlawful activity.
• Meet record-keeping, reporting and other legal or regulatory obligations.
• Maintain, test, troubleshoot and improve the website, systems and user experience.
• Protect the rights, safety, property and security of players, staff and service providers.

We aim to collect and use information that is reasonably relevant to these purposes. Some information may be required before an account can be opened, used or paid out. If requested information is not provided, certain services may be delayed, restricted or unavailable.

Marketing communications

Where marketing is sent by email, text message or another channel, you can usually unsubscribe by following the instructions in the message or by contacting us. Withdrawing marketing consent does not affect the lawfulness of marketing already sent before the withdrawal. We may still send essential service, security or account-related messages where necessary.

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Sharing, security and retention

Who may receive information

Information may be shared where reasonably necessary to operate the website and provide services. This may include payment providers, identity and verification services, fraud prevention providers, technology and hosting providers, customer support tools, professional advisers and other suppliers that assist with business operations. These providers should use information only for authorised purposes and in accordance with applicable requirements.

Information may also be disclosed where necessary to protect users, investigate suspected wrongdoing, respond to valid legal requests, enforce website rules, or meet legal and compliance obligations. If information is processed or stored outside Australia, appropriate safeguards may apply in line with relevant privacy requirements.

Keeping information secure

Reasonable administrative, technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, authentication processes and staff or supplier procedures. No website, network or electronic transmission can be guaranteed to be completely secure, so players should use strong, unique passwords and keep login information confidential.

How long information is kept

Information is generally kept for as long as it is needed for the purposes described in this policy, to provide services, resolve disputes, maintain business records, protect security or meet legal and compliance requirements. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of, subject to applicable obligations.

Cookies

Cookies are small files or similar technologies placed on your device when you use a website. Some are necessary for login, security and core functions, while others help remember preferences, analyse traffic and improve services. Disabling cookies may affect how parts of the website operate. You can manage or delete cookies through your browser settings, including by blocking some or all cookies. Browser settings vary, so consult your browser’s help information for instructions.

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Your privacy rights and how to contact us

Subject to applicable requirements and reasonable verification of your identity, you may have rights relating to the personal information we hold about you. These rights may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information where it is no longer needed or where another valid basis applies, and withdrawing consent to marketing communications.

To exercise these rights or ask a privacy question, email support@just-casino.top. Please describe your request clearly and provide enough information for us to identify the relevant account. We may ask for additional information to confirm that a request has been made by the account holder. This helps protect personal information from unauthorised disclosure.

• Access: ask what personal information we hold about you and, where appropriate, request a copy.
• Correction: tell us if information is inaccurate, out of date or incomplete and request an update.
• Deletion: ask for personal information to be deleted where there is no continuing need or lawful reason to retain it.
• Marketing consent: withdraw consent to promotional communications at any time, without affecting essential account messages.

A deletion request may not be accepted in full where information must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes. In such cases, access or use may be restricted where appropriate. We will handle requests within a reasonable timeframe and may explain any limitation that applies.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The latest version will be made available on the website. Players should review the policy periodically, particularly before continuing to use the services after an update.