Responsible Gaming

1

Gamble responsibly

Gambling can be enjoyable when it is treated as a leisure activity. It can also involve financial and personal risks. There is no guaranteed way to win, and past results do not predict future outcomes. Every game is based on chance or other rules that may result in losing money. You should only gamble with money you can afford to lose after essential expenses and financial commitments have been covered.

Before you play, decide how much time and money you are prepared to spend. Treat that amount as the cost of entertainment rather than an investment. Once your budget or time limit has been reached, stop playing. Do not increase your spending because you are trying to recover losses, and do not borrow money or use credit to gamble.

• Only gamble if you are of the legal age to do so in your location.
• Use money set aside for entertainment, never money needed for rent, bills, food or other essentials.
• Set a deposit, spending or loss limit before you begin.
• Set a time limit and take regular breaks away from the game.
• Keep gambling separate from everyday financial responsibilities.
• Never gamble while under the influence of alcohol or other substances.
• Do not chase losses by increasing stakes or playing for longer.
• Remember that outcomes are random or determined by the applicable game rules.
• Avoid gambling when you are upset, stressed, tired or experiencing financial pressure.
• Never allow another person to use your account and keep your login details private.

Gambling is not a source of income, a financial strategy or a solution to debt. If you are experiencing money concerns, consider speaking with an independent financial counsellor before continuing to play. Keeping clear records of your gambling activity can also help you understand how much time and money you are spending.

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Recognising when gambling may be causing harm

Problem gambling can affect anyone, regardless of age, background or financial position. Sometimes the warning signs develop gradually. Paying attention to changes in your behaviour, mood, relationships and finances can help you take action early. You do not need to wait until gambling has caused serious harm before asking for support.

Possible warning signs

• Spending more time or money gambling than you intended.
• Repeatedly trying and failing to cut back or stop.
• Chasing losses or believing a win is due after a losing period.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling throughout the day or planning your life around it.
• Hiding gambling activity or being dishonest with family, friends or colleagues.
• Borrowing money, selling belongings or missing payments to fund gambling.
• Using money intended for household costs, savings or other commitments.
• Neglecting work, study, relationships, health or other activities.
• Gambling to escape stress, loneliness, sadness or other difficult feelings.
• Feeling guilt, shame or regret after gambling but continuing to play.
• Experiencing conflict with people close to you because of gambling.

If any of these signs feel familiar, consider stopping play and seeking support. Talk openly with someone you trust and avoid trying to manage the situation alone. A qualified counsellor or financial counsellor can help you understand your options without judgement. If gambling is affecting your mental health or you feel unsafe, seek urgent help through appropriate emergency or crisis services in your area.

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Tools to help you stay in control

Just Casino may provide safer gambling features designed to help players manage their activity. Available tools can vary according to the account, product and applicable requirements. You can contact customer support through the available website channels to ask about the controls offered for your account. These tools are intended to support your decisions, but they do not replace personal responsibility or professional advice.

Limits and breaks

Where available, consider setting limits on deposits, spending, losses or playing time. Choose limits before you play and make them realistic. A limit should not be treated as a target or an amount you need to use. You may also choose to take a temporary break from gambling. During a break, avoid opening other gambling accounts or using alternative payment methods to continue playing.

Self-exclusion

If you want to stop gambling for a longer period, ask about self-exclusion. Self-exclusion is a formal request to restrict or close access to gambling services for a selected period or, where available, on an ongoing basis. It is an important step for people who believe they may be losing control. You should provide accurate information when requesting self-exclusion and avoid attempting to bypass the restriction through another account.

Account and payment security

• Use only your own account and payment methods.
• Do not share passwords, verification codes or access devices.
• Review account activity and transaction records regularly.
• Tell customer support promptly if you notice activity you do not recognise.
• Keep devices and account credentials secure.
• Do not allow children or other unauthorised people to access gambling services.

If a limit or restriction does not appear to work as expected, stop playing and contact customer support through the available channels. You can also seek independent help to discuss additional steps, including blocking software, banking controls and support from a trusted person.

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Getting help and supporting someone else

Support is available for people who are concerned about their own gambling and for family members, friends and others affected by someone else's gambling. Speaking with an independent service can help you understand the situation, plan practical changes and consider financial, emotional and relationship support. In Australia, you can look for recognised gambling counselling and financial counselling services available in your state or territory.

When seeking help, be open about how often you gamble, how much you spend, whether you have borrowed money and how gambling affects your relationships or wellbeing. A counsellor can help you create a plan that may include stopping play, restricting access, managing finances and rebuilding trust. You do not have to disclose more information than you are comfortable sharing, and you can ask about confidentiality before beginning a service.

If you are supporting someone

• Choose a calm and private time to raise your concerns.
• Describe specific behaviours and their effects rather than making accusations.
• Encourage the person to speak with a qualified support service.
• Avoid covering gambling debts or providing money that may be used to gamble.
• Protect shared finances and important documents where appropriate.
• Set clear boundaries and seek support for yourself as well.
• Take immediate action if there is a risk of violence, self-harm or another emergency.

Just Casino encourages all players to take responsible gambling seriously. If you decide that gambling is no longer suitable for you, stop playing and use the available account restriction or self-exclusion options. Our responsible gaming information is general in nature and is not a substitute for legal, financial, medical or counselling advice. Consider your circumstances carefully, stay within your limits and ask for help as soon as you need it.